Frazier & Deeter Acquires Consulting Firm Arch + Tower

Atlanta-based Frazier & Deeter (FY18 net revenue of $96 million) has acquired the boutique consulting firm of Arch + Tower of Atlanta.

Arch + Tower offers a variety of consulting services focused on customer experience, employee experience and operational excellence.

“Expanding our advisory services to encompass customer experience and employee experience builds on our reputation for investing in relationships with our clients and our people,” notes MP Seth McDaniel. “Frazier & Deeter is known for exceptional client satisfaction and our innovative approach to developing our people, and now we will be able to help our clients achieve their goals in these critical areas.”

Frazier & Deeter has added three partners as part of this merger: John Hightower, the CEO of Arch + Tower, will continue to serve in that role as Arch + Tower joins the FD family of brands. Chris Green and Ryan Lahm are joining as partners.

“Frazier & Deeter has a stellar reputation for both client experience and employee development and has corporate values that closely match those of Arch + Tower,” Hightower says. “Frazier & Deeter’s sustained exceptional growth over the past 10 years illustrates the impact that attention to employee experience, customer experience and operational excellence can have on a company’s results.”

McDaniel says, “We have found in our own growth that focusing on employee experience drives client experience and because of that we found Arch + Tower’s service offering intriguing as a new service for our clients.”

Hightower says, “Frazier & Deeter’s sustained exceptional growth over the past 10 years illustrates the impact that attention to employee experience, customer experience and operational excellence can have on a company’s results.”

More news from Frazier & Deeter